5520
Bill Counters
5520
Where is the serial number for my unit?
Serial number is a string of numbers and letters unique to your unit located underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Standard maintenance and cleaning of the unit are important and are recommended to prolong the product's lifespan significantly. Cleaning the unit helps prevent issues that may lead to costly repairs. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
What is a feed gap? How do I adjust it?
Feed Gap Adjustment Procedure
What does this error mean?
| Error Code | Cause | Solution |
| UU | Suspect bill detected. | Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.1 of the user manual for more details. |
| MG | Suspect bill detected. | Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.2 of the user manual for more details. |
| DBL | The last counted bill is a double note | Remove the double note from the stacker and recount all other notes in the stacker. Refer to section 4.3 of the user manual for more details. |
| CHN | Two or more notes have passed through the unit at athe same time. | Remove all bills from the stacker and recount them. Refer to section 4.5 of the user manual for more details. |
| CE1 - CE8 | Sensor may have collected dust | Clean the sensors with a soft bristle brush and compressed air. Refer to section 5.1 of the user manul for more details. |
Does my unit detect counterfeit notes?
The Cassida 5520 is designed to detect and flag any suspected counterfeit notes. This unit utilizes Ultraviolet (UV), Infrared (IR), and Magnetic (MG) (MG only available on certain model) counterfeit detection methods.
What could cause false counterfeit detection?
A detector may flag genuine currency as suspect for several reasons. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features required to verify authenticity may be compromised. For instance, magnetic ink may wear down over time or with heavy use, reducing the magnetic response below detection thresholds. If the 5520 cannot verify the expected features on a note, it will flag the currency as 'SUSPECT.' Additionally, dirty or damaged sensors, incorrect calibration, or operating conditions may lead to false positives. To minimize these errors, avoid direct sunlight and reduce potential interference. If issues persist under normal conditions, please contact Cassida Technical Support for assistance.
Why is my unit counting notes incorrectly?
One of the most common reasons for miscounting is improper bill loading. In most cases the 5520 will display an error message. For description and resolution of the error, please see the 5520 User Manual, or find the previous question that discusses error messages.The second most common reason of miscounting is poor maintenance of the unit. Eash sensor needs to be cleaned and free of any debris to operate correctly. Due to the complexity of the sensing mechanisms, the unit must be able to sense all features which are expected on genuine currency. SUSPECT errors and wrong denomination errors may occur if sensors are obscured.In rare cases, electromechanical failure of the unit will cause all notes to be sensed incorrectly. For frequesnt, repeatable improper denomination errors, please contact Cassida Technical Support for repair.
Does this unit process bills in customized amount?
Yes, with BATCH mode you can set a customized amount for bills while counting.
Does this unit keep count of bills added?
Yes, you can toggle on and off ADD mode for counting multiple or seperate batches of bills.
What is ValuCount?
ValuCount is a special feature on the 5520 that allows you to calculate the monetary value of a selected denomination. By pressing the "Value" button you can cycle through anad select your desired counting denomination.
Does this unit recognize note value?
No, the 5520 does not recognize note value automatically, but with ValuCount, you can manually select the denomination you want counted and it will tally the number of bills as well as give the total value amount counted.
Does this unit sort bills?
No, the 5520 does not sort bills, it only counts.
Can this unit count a mix stack of bills?
No, the Cassida 5520 is a bill counter that can be set to recognize a specific denomination through ValuCount. UV Model: Unit that utilizes Ultraviolet (UV), and Infrared (IR) technology to catch suspect counterfeit bills. UV/MG Model: Unit that utilizes Ultraviolet (UV), Infrared (IR), and Magnetic (MG) technology to catch suspect counterfeit bills.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
- Your contact information
- The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
- The subject of your request
- A brief description of the failure that has been encountered.
How can I reach Cassida customer and technical support?
Please visit contact page to create a support ticket or call 1-888-800-0303.
Bill Loading Procedure
Jamming or mis-feeding may occur if the proper bill loading method is not used.
For assistance with proper bill loading see the document below:
Alternative option: Video on how to properly load bills
Cleaning Procedure
Standard maintenance and cleaning of the unit are important and are recommended to significantly prolonging the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
Feed Gap Adjustment Procedure
Feed gap adjustment of the unit is always performed before shipment. Sometimes during transit or after a long period of use the feed gap might change. Feed gap that is not correctly adjusted can affect the overall performance of the Cassida 5520 UV and UV/MG models, which can lead to a variety of issues such as multiple bills at the same time being pulled into the bill feed mechanism, jamming, miscounting, and Double Note (DBL) Error.