At Cassida USA, we strive to deliver high-quality money counting machines. However, returns may occasionally be necessary. Below are our return guidelines:

Eligibility for Returns

We accept returns if:

• The product was purchased directly from CassidaUSA.com.

• A return request is made within 30 days of delivery, with proof of purchase (P.O.P.). Exception: The product is defective out of the box. Can be returned after 30 days of delivery within 3 months.

• The product is in its original condition, with packaging, manuals, and accessories intact.

• The product shows no signs of misuse or damage.

Return Conditions and Fees

Return Instructions

1. Visit CassidaUSA.com under the “Support” menu and select “Refunds/Returns.”

2. Complete the Return Request Form.

3. A Customer Service Representative will issue an RMA number for return shipment.

4. Package the product securely with original packaging and accessories, marking the RMA number on the outside.

5. Ship to:
   Cassida Corporation
   RMA # [XXXXXX]
   10730 Thornmint Road
   San Diego, CA 92127

Important Notes

• Returns without an RMA will be returned to the sender.

• Processing takes 7–10 business days. Defective items will be inspected; non-defective items will incur applicable fees.

Refunds and Replacements

• Refunds are issued to the original payment method after item inspection.

• For defective products, replacements can be shipped at no cost.

Non-Returnable Items

We do not accept returns for:

• Items not meeting eligibility criteria.

• Damaged, misused, or heavily worn products.

• Products missing original packaging or proof of purchase.

Repairs

The customer is responsible for shipping costs to our repair facility. Costs for repair, parts and return shipping are all covered under warranty.

For questions, email onlinereturns@cassidausa.com.