The 9900R Serial number is a string of numbers and letters unique to your unit that helps us identify your product and look up information regarding this specific product. Please look to the under side of your unit for the serial number.

An example serial number is shown below. The format will always be the same, 6 numbers, followed by '0011R' and ending in 5 numbers: ######0011R#####

Dirty sensor can cause false errors such as Double and Half errors, and may decrease the performance of the Cassida 9900R. It is suggested that the user performs daily maintenance on the unit to maintain top performance. The unit should always be turned off and disconnected from its power cord before cleaning. DO NOT use solvents such as thinner, alcohol, etc. to clean the machine. Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the 9900R will significantly increase its lifetime. For best results, it is recommended to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. When not using the machine for an extended period, cover it with the dust cover (not included with the unit) to prevent dust from settling inside.) All parts of the Cassida 9900R need daily care and cleaning. Pay close attention to the sensors, which are delicate components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine.

For additional asistance with how to clean your 9900R see PDF below

9900R Cleaning Procedure

- If bills are fed incorrectly into the Cassida 9900R

- If bills have foreign objects like clips, etc.

- If a bill enters the path crookedly

- If bill guides are not installed properly

Please refer to the below diagram for proper loading

- If bills are very worn, torn, 'soft', or folded, the bills the bills may crumple in the bill path and get stuck.

- If jamming occurs frequently, there may be an issue with the feed gap adjustment, If the gap is too wide, the 9900R will be able to accept more than one note at a time into the bill path which will frequently cause jamming.

The feed gap is the actual height of the bill feed path and should be tuned to just about the thickness of a single bill. If the feed gap is too wide, the user may experience a high amount of DOUBLE and CHAIN errors which are caused by more than one bill entering the scanning path at one time. If the feed gap is too tight, the unit may not be able to pass bills into the scanning path, or catch on bills and tear them.

For detailed instructions on how to adjust the feed gap of your unit please refer to the link below:

9900R Feed Gap Adjustment Procedure

The Cassida 9900R is designed to detect and flag any suspected counterfeit notes. This unit provides 2-CIS, UV, MG, and IR anti-counterfeit feature detection. To learn more about the detection features on the 9900R refer to the FAQ question, "What do MG, UV, and IR stand for? What's the difference?"

There are 3 main counterfeit detection techniques used in the majority of discriminators and detectors:

MG – Magnetic Feature Detection – US currency uses specific magnetic ink at exact locations to provide a unique magnetic signature on each denomination note. By scanning each bill for the presence and location of these features, the 9900R is capable of detecting the minute magnetic signals present on these bills and will flag any notes that do not have these features present, in the correct locations. Certain counterfeit notes do not have the same features and will be rejected by the 9900R as ‘SUSPECT’.

UV – Ultraviolet Feature Detection – Certain features are hidden to the naked eye on all US currencies. In order to detect these features, the 9900R has special ultraviolet emitters and sensors capable of detecting the exact ultraviolet anti-counterfeit features built into each denomination note. These are referenced against known-genuine currency and used to flag any notes that do not display the correct UV features on the suspect notes.

IR – Infrared Feature Detection – Similar to UV, US currency contains hidden infrared features that can only be detected by infrared illumination and detection. The 9900R scans each bill for the presence and accuracy of these features and fails any bills not meeting these criteria as ‘SUSPECT’.

There are a few reasons that a detector may flag genuine currency as a suspect. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features needed to verify a bill as genuine may be compromised. For example, the magnetic ink on a note may wear over time or heavy use, reducing the magnetic response to below detection thresholds. If the 9900R cannot verify the correct features expected on a note, the unit will flag that currency as ‘SUSPECT’.

If sensors are dirty or damaged, the 9900R will not be able to detect the necessary anti-counterfeit features needed to verify currency as genuine.

Another possible reason is that the detection sensors may be incorrectly calibrated, lost reference, or be under operating conditions that cause false positives. In order to reduce these error types, it is advised to operate the unit out of direct sunlight and reduce interference that may cause sensor errors. If this occurs frequently under normal operation, please contact Cassida Technical Support for troubleshooting or service.

One of the most common reasons for miscounting is improper loading of the currency to be counted. In most cases, the 9900R will display an error and prompt the user to reload the currency.

The second most common reason for improper counting is poor maintenance of the unit. Each sensor needs to be clean and free of debris to operate correctly. Due to the complexity of the sensing mechanisms, the unit must be able to sense all features which are expected of genuine currency. Both ‘SUSPECT’ errors, and wrong denomination may occur if sensors are obscured.

In rare cases, electromechanical failure of the unit will cause all notes to be sensed incorrectly. For frequent, repeatable improper denomination errors, please contact Cassida Technical Support for repair.

Depending on the mode the unit is set to, the number of rejects may vary greatly. For example, in the SORT mode of a highly mixed stack of notes, ALL notes which do not match the first bill passed through the unit will be rejected. Another example is FACE or ORIENT mode, where all the notes that do not match the face or the orientation of the first note, will be rejected.

For more information on the different modes and features please refer to the 9900R User Manual that came with the unit.

Yes, the Cassida 9900R uses advanced sensing to determine the denomination of the notes being scanned and automatically counts the correct total of the currency being counted or sorts notes as the user specifies. Depending on the mode, when an undesired note passes all sensors, the count stops, and an appropriate message is displayed on the TFT touch screen.

For more information on the different modes and features please refer to the 9900R User Manual that came with your unit.

Yes, the 9900R uses advanced sensing to determine the denomination of the notes being scanned.

For more information on the different detection sensors please refer to the 9900R User Manual that came with your unit.

The 9900R uses a F2A250V 20mm Length by 5mm Diameter fuse above the AC power inlet (where the power cord inserts to the back of the unit.) Check this fuse if the unit does not power on. If replacing the fuse does not solve power-on issues, please contact Cassida Customer Service.

The warranty of this unit covers manufacturing defects and unit-related failures that occur during the normal operation following the specific guideline set forth in the user manual. Cassida is not responsible for errors or failures caused by improper use, mishandling, liquid spills on the unit, foreign object damage, units that have been opened/tampered with, or damage caused by improper maintenance, storage, or transportation.

For warranty information, please visit:

www.CassidaUSA.com/support.html

To activate your warranty in the US or Canada, please register your product online by visiting www.CassidaUSA.com/warranty-registration.html

In other countries, go to www.CassidaGlobal.com

In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the 9900R User Manual for guidelines.

Please contact Cassida Technical Support through our webpage and provide a description of the failure.

Required information:

- Your contact information so we may respond.

- The product serial number – To find your serial number refer to FAQ question, "Where is the serial number for my unit? What does it look like?"

- The subject of your request

- A brief description of the failure that has been encountered

Contact Cassida Support through our webpage at here and create a support ticket. The customer service representative assigned to your ticket will respond with troubleshooting techniques, or arrange for an on-site repair at our facility.

Please visit contact page to create a support ticket or call 1-888-800-0303.