The 9900R V2 Serial number is a string of numbers and letters unique to your unit that helps us identify your product and look up information regarding this specific product. Please look to the under side of your unit for the serial number.

An example serial number is shown below. The format will always be the same, 6 numbers, followed by '0011RB' and ending in 5 numbers: ######0011RB#####

A dirty sensor can cause errors, such as Double and Half errors, and reduce the performance of the 9900R V2. To maintain optimal performance, perform daily maintenance on the unit. Always turn off and unplug the machine before cleaning. Avoid using solvents like thinner or alcohol. Regular cleaning and maintenance can prevent most operational problems and extend the machine's lifespan. Use an air duster and a soft bristle brush to remove dust and debris from the unit's interior. When not in use for long periods, cover the machine to prevent dust accumulation. Pay special attention to the sensors, as dust or debris on them can lead to operational issues.

For additional assistance with how to clean your 9900R V2 see PDF below

9900R V2 Cleaning Procedure

- If bills are fed incorrectly into the 9900R V2

- If bills have foreign objects like clips, etc.

- If a bill enters the path crookedly

- If bill guides are not installed properly

- If bills are very worn, torn, 'soft', or folded, the bills the bills may crumple in the bill path and get stuck.

- If jamming occurs frequently, there may be an issue with the feed gap adjustment, If the gap is too wide, the 9900R will be able to accept more than one note at a time into the bill path which will frequently cause jamming.

Please refer to the below diagram for proper loading:

The feed gap determines the height of the bill feed path and should be adjusted to the thickness of a single bill. If set too wide, multiple bills may enter simultaneously, causing DOUBLE and CHAIN errors. If set too narrow, bills may not pass through or could tear during feeding.

For detailed instructions on how to adjust the feed gap of your unit please refer to the link below:

9900R V2 Feed Gap Adjustment Procedure

The Cassida 9900R is designed to detect and flag any suspected counterfeit notes. This unit provides 2CIS, UV, MG, and IR anti-counterfeit feature detection. To learn more about the detection features on the 9900R refer to the FAQ question, "What do MG, UV, and IR stand for? What's the difference?"

The 9900R uses three primary counterfeit detection techniques:

1. MG (Magnetic Feature Detection): US currency has unique magnetic signatures created by specific magnetic ink in exact locations on each denomination. The 9900R scans for these features and flags any bill lacking them or having them in incorrect positions as 'SUSPECT.'
2. UV (Ultraviolet Feature Detection): US bills have ultraviolet features invisible to the naked eye. The 9900R utilizes UV emitters and sensors to detect these anti-counterfeit features and flags any note lacking the correct UV characteristics.
3. IR (Infrared Feature Detection): Similar to UV detection, US currency includes hidden infrared features. The 9900R scans bills for these infrared features, rejecting any that do not meet the criteria as 'SUSPECT.'

A detector may flag genuine currency as 'SUSPECT' for several reasons:

• Condition of Bills: Worn, bent, torn, or crumpled bills may have compromised anti-counterfeit features, such as worn magnetic ink, affecting detection.
• Dirty or Damaged Sensors: Dirty or malfunctioning sensors may fail to detect the necessary anti-counterfeit features.
• Calibration Issues: Incorrect sensor calibration or operating conditions can lead to false positives.

To minimize errors, avoid direct sunlight and interference. For frequent issues, contact Cassida Technical Support for assistance.

Miscounts often result from improper currency loading, with the 9900R V2 typically displaying an error and prompting for a reload. Poor maintenance, such as dirty sensors, can also cause issues, as the unit relies on clear sensing to verify genuine currency.

Obscured sensors may lead to 'SUSPECT' errors or incorrect denominations. In rare cases, electromechanical failures can cause incorrect sensing of all notes. For recurring denomination errors, contact Cassida Technical Support for repair.

The number of rejected notes varies by mode. In SORT mode, all notes not matching the first bill will be rejected. In FACE or ORIENT mode, notes that do not match the face or orientation of the first note will be rejected. For detailed information on modes and features, check the 9900R V2 User Manual.

Yes, the Cassida 9900R uses advanced sensing to identify note denominations and automatically counts or sorts currency as specified. If an undesired note passes all sensors, the count will stop, and an appropriate message will appear on the TFT touch screen. For details on modes and features, refer to the 9900R V2 User Manual.

Yes, the 9900R uses advanced sensing to determine the denomination of the notes being scanned.

For more information on the different detection sensors please refer to the 9900R V2 User Manual that came with your unit.

The 9900R uses a F2A250V 20mm x 5mm fuse located above the AC power inlet. If the unit does not power on, check this fuse. If replacing the fuse does not resolve the issue, please contact Cassida Customer Service.

The warranty covers manufacturing defects and unit failures during normal operation per the user manual. Cassida is not liable for damage due to improper use, mishandling, spills, foreign objects, tampering, or inadequate maintenance, storage, or transportation.

For warranty details, visit: www.CassidaUSA.com/support.html.

To activate your warranty in the US or Canada, register online at www.CassidaUSA.com/warranty-registration.html. For other countries, visit www.CassidaGlobal.com.

Most issues can be resolved by cleaning the unit; see the 9900R V2 User Manual for instructions.

Please contact Cassida Technical Support and provide a description of the failure.

Required information:

- Your contact information so we may respond.

- The product serial number – To find your serial number refer to FAQ question, "Where is the serial number for my unit? What does it look like?"

- The subject of your request

- A brief description of the failure that has been encountered

Contact Cassida Support through our webpage at here and create a support ticket. The customer service representative assigned to your ticket will respond with troubleshooting techniques, or arrange for an on-site repair at our facility.

Please visit contact page to create a support ticket or call 1-888-800-0303.