C100
Coin Counters & Sorters
C100
Where is the serial number for my unit? What does it look like?
Serial number is a string of numbers and letters unique to your unity located on the underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Like other coin sorters on the market, standard maintenance and cleaning of the unit are important and recommended to significantly prolonging the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs.
Dirty sensors can affect the overall performance of the Cassida's C100, which can lead to a variety of errors such as E1-E9 and EA codes (Please see user manual. Cassida suggests performing weekly cleaning on the unit to maintain top performance.
Below is a link to the Cleaning Procedure for the C100 which can also be downloaded as a PDF: Cassida C100 Cleaning Procedure
What does this error mean?
| Error Code | Cause | Corrective Action |
| E1 - E8 | A counting sensor may have collected dust, or is obscured by a foreign object. |
Clean the counting sensor using a Cassida air duster and a CleanPro swab (see user manual section 3.1). Inspect coin outlet openings for possible foreign material that may be present (rubber bands, paper, etc.). |
| E9 | Run sensor does not detect rotation of the coin platter. |
Clean the running sensor (see user manual section 3.1). Inspect the interior of the machine for possible foreign material that may be preventing the coin platter from rotating. If the error persists, contact Cassida Technical Support (see user manual section 3.3). |
| EA |
1. Coins present in the hopper when the machineis turned on. 2. Defective coin sensor. |
1. Press the "START/STOP" button to clear the error. Empty any coins in coin trays back into hopper. 2. If the error persists, contact Cassida Technical Support (see user manual section 3.3). |
Does this unit keep count of coins added?
Yes, the C100 operates in ADD mode by default. In ADD mode, the coin count is added to the count from the previous batches. To start a new count, press the "C" button. This will reset the coin count size to zero.
Does this unit recognize coin value?
Yes, the C100 has designated chutes for each denomination of coin.
Does the C100 sort coins?
Yes, the C100 can sort coins into bins, or you can sort and wrap coin rolls using compatible coin tubes (not included).
Does the C100 wrap and roll coins?
Yes, the C100 can wrap and roll coins using compatible coin tubes (not included). You can also use just the coin bins to sort large amounts of coins.
Why does my unit jam?
Majority of jamming issues with the C100 happen with the Paddle Drive.
Below we have attached a document that can be downloaded or viewed over the web to help you troubleshoot your machine's paddle drive: Cassida C100 Paddle Drive Troubleshooting
If the document attached fails to alleviate your machine's issue, please contact Cassida Technical Support and create a support ticket.
What does the 1-year warranty cover?
For warranty information, please visit:
https://www.cassidausa.com/support
To activate your warranty in the US or Canada, please register your product online by visiting https://www.cassidausa.com/warranty-registration
In other countries, go to https://www.cassidaglobal.com/
In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the C100 User Manual for guidelines.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
• Your contact information
• The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
• The subject of your request
• A brief description of the failure that has been encountered
How do I get my unit repaired?
Contact Cassida Support throughout webpage at: www.CassidaUSA.com/support-contact and create a support ticket.
The customer service representative assigned to your ticket will respond with troubleshooting techniques or arrange for an on-site repair at our facility.
How can I reach Cassida customer and technical support?
Please visit Contact Us to create a support ticket or call 1-888-800-0303.
Cleaning Procedure
Like other coin sorters on the market, standard maintenance and cleaning of the unit are important and recommended to significantly prolong the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can affect the overall performance of the Cassida’s C100, which can lead to a variety of errors such as E1-E9 and EA codes. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
For assistance on how to clean the Cassida C100 see the document below:
Paddle Drive Troubleshooting
The paddle drive is the grey wheel located in the hopper (top of the machine), where the coins are placed for counting. If the paddle drive is not turning, coins are not taken into the distribution system to be counted and sorted. There are various reasons why the paddle drive may stop turning such as dirty sensors (EA and E9 errors) or foreign materials blocking the rotation.