C850
Coin Counters & Sorters
C850
Where is the serial number for my unit? What does it look like?
Serial number is a string of numbers and letters unique to your unity located on the underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Like other coin sorters, regular maintenance and cleaning are crucial to prolonging the lifespan of the Cassida C850. Keeping the unit clean prevents issues that could lead to costly repairs. Dirty sensors can impair performance and result in various errors (see the user manual for code explanations). Cassida recommends weekly cleaning to ensure optimal performance. For detailed cleaning instructions, refer to section 3.1, Maintenance, in the C850 user manual.
What does this error mean?
| Error Code | Cause | Corrective Action |
| EJ | The counting sensor is blocked with debris. |
Turn off and unplug the machine. Open the side cover and swing up the front feed pulley arm and lock plate. Remove the coin feed V-Belt from the front feed pulley arm. Clean the counting sensor using a soft brush and compressed air. Reinstall the V-belt and close the lock plate and front feed puley arm (refer to section 3.2 of the C850 user manual). |
Does this unit keep count of coins added?
Yes, to turn on ADD mode on the C850 press the ADD button (the display should show ADD on the left side when activated).
Does this unit recognize coin value?
No the C850 does not recognize coin value, the way the machine sorts through coins is by setting the thickness and diameter of the coin you want sorted. For more detailed information on how to sort mixed coin denominations please refer to section 2.6 of the C850 user manual.
Does the C850 sort coins?
Yes, the C850 can sort coins but it is only able to sort 1 denomination at a time. The way the C850 sorts through coins is by setting the thickness and diameter of the coin you want sorted. For more detailed information on how to sort mixed coin denominations please refer to section 2.6 of the C850 user manual .
Why does my unit jam?
Most of the problems in the machine can be avoided through regular and preventative maintenance. Regular maintenance of you coin counter can significantly prolong its service life. For more information on how to troubleshoot the issues you may be facing with your C850 refer to section 3.1 of the C850 user manual.
What does the 1-year warranty cover?
For warranty information, please visit: https://www.cassidausa.com/support
To activate your warranty in the US or Canada, please register your product online by visiting https://www.cassidausa.com/warranty-registration
In other countries, go to https://www.cassidaglobal.com/
In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the C850 User Manual for guidelines.
What do I do if my unit is defective when I receive it?
Please contact Cassida Support through out site and provide information on the issue(s) that you are experiencing.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
• Your contact information
• The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
• The subject of your request
• A brief description of the failure that has been encountered
How do I get my unit repaired?
Contact Cassida Support throughout webpage at: www.CassidaUSA.com/support-contact and create a support ticket.
The customer service representative assigned to your ticket will respond with troubleshooting techniques or arrange for an on-site repair at our facility.
How can I reach Cassida customer and technical support?
Please visit Contact Us to create a support ticket or call 1-888-800-0303.
Cleaning Procedure
Like other coin sorters on the market, standard maintenance and cleaning of the unit are important and recommended to significantly prolong the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can affect the overall performance of the Cassida C850, which can lead to a variety of errors (Please see user manual for error code explanations) We at Cassida suggest performing weekly cleaning on the unit to maintain top performance. For detailed instructions on how to properly clean the C850, reference section 3.1 Maintenance of the C850 user manual that came with your unit.