6600
Bill Counter
6600
Where is the serial number for my unit?
Serial number is a string of numbers and letters unique to your unit located underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Standard maintenance and cleaning of the unit are important and are recommended to prolong the lifespan of the product significantly. Cleaning the unit helps prevent issues that may lead to costly repairs. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance. Below is a link to the Cassida 6600 Cleaning Procedure PDF, which can also be downloaded:
What is a feed gap? How do I adjust it?
Below is a link to the Cassida 6600 Feed Gap Adjustment Procedure PDF, which can also be downloaded: Feed Gap Adjustment Procedure.
Why does my unit jam or not recognize genuine bills?
There are several factors that can cause a Cassida 6600 to jam or not recognize genuine bills: Overly wrinkled, overly creased, overly worn, and vandalized bills; Foreign objects dropped or run through the bill path; Dropping the unit or bumping into the unit during use A harsh change in Extended temperature period of non-use Improper maintenance or lack of preventative maintenance/cleaning. Below you can find some troubleshooting guides the help you maintain your 6600.
Cassida 6600 Cleaning Procedure
What does this error mean?
| Error Code | Cause | Solution |
| UV | Counterfeit bill detected. | Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.1 of the user manual for more details. |
| MG | Counterfeit bill detected | Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.1 of the user manual for more details. |
| Double Note | The last counted bill is a double note | Remove the double note from the stacker and recount all other notes in the stacker. Refer to section 4.2 of the user manual for more details. |
| Chain Note | Two or more notes have passed through the unit at the same time. | Remove all bills from the stacker and recount them. Refer to section 4.4 "Chain Note Detection" of the user manual for more details. |
| Half Note | A half bill was detected | Remove the half bill from the stacker. Reount all other bills in the stacker. Refer to section 4.3 "Half note detection," for more details |
| Hopper Sensor | There are bills in the hopper | Remove the bills from the hopper to allow the machine to complete its self-check |
| The hopper sensor may have collected dust | Clean the sensor with a soft brush and compressed air. Refer to section 5.1 to locate the hopper sensor | |
| Motor Sensor | Issue with the main motor | Turn off the machine. Remove any jammed bills or foreign objects by turning rollers or wheels manually. If the issue persists, contact the technical service center |
| Belt is damaged | ||
| Stacker Sensor | There are bills in the stacker | Remove bills from the stacker to allow the machine to complete its self-check. |
| Stacking sensors may have collected dust |
Clean the sensors with compressed air and a soft brush. Refer to section 5.1 |
Does my unit detect counterfeit notes?
The Cassida 6600 is designed to detect and flag any suspected counterfeit notes. This unit provides Ultraviolet (UV), and Magnetic (MG) (MG available on certain model).
What could cause false counterfeit detection?
A detector may flag genuine currency as suspect for several reasons. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features required to verify authenticity may be compromised. For instance, magnetic ink may wear down over time or with heavy use, reducing the magnetic response below detection thresholds. If the 6600 cannot verify the expected features on a note, it will flag the currency as 'SUSPECT.' Additionally, dirty or damaged sensors, incorrect calibration, or operating conditions may lead to false positives. To minimize these errors, avoid direct sunlight and reduce potential interference. If issues persist under normal conditions, please contact Cassida Technical Support for assistance.
Does this unit process bills in customized amount?
Yes, with BATCH mode you can set a customized amount for bills while counting.
Does this unit keep count of bills added?
Yes, you can toggle on and off ADD mode for counting multiple or seperate batches of bills.
Does this unit recognize note value?
No, the 6600 does not recognize note value automatically, but with ValuCount, you can manually select the denomination you want counted and it will tally the number of bills as well as give the total value amount counted.
What is ValuCount?
ValuCount is a special feature on the 6600 that allows you to calculate the monetary value of a selected denomination. By pressing the "Value" button you can cycle through and select your desired counting denomination.
Does this unit sort bills?
No, the 6600 does not sort bills, it only counts.
Can this unit count a mix stack of bills?
No, the Cassida 6600 is a bill counter that can be set to recognize a specific denomination through ValuCount.
How can I reach Cassida customer and technical support?
Please visit contact page to create a support ticket or call 1-888-800-0303.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
- Your contact information
- The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
- The subject of your request
- A brief description of the failure that has been encountered.
Bill Loading Procedure
To avoid jamming, miscount and other errors such as CHAIN NOTE error, it's critical to use the proper bill loading technique.
For assistance on how to proper load bills into the 6600 see the document below:
Cleaning Procedure
Standard maintenance and cleaning aof the unit are important and are recommended to significantly prolong the life span of the product. CLeaning the unit helps prevent issues that may lead to costly repairs. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
For assistance on how to properly clean the 6600 see the document below:
We also have a video on how to properly load the 6600
Feed Gap Adjustment Procedure
Feed gap adjustment of the unit is always performed before shipment. Sometimes during transit or after a long period of use the feed gap might change. Feed gap that is not correctly adjusted can affect the overall performance of the Cassida 6600 UV and UV/MG models, which can lead to a variety of issues such as multiple bills at the same time being pulled into the bill feed mechanism, jamming, miscounting, and Double Note (DBL) Error.
For assistance adjusting the feed gap of the 6600 see document below:
6600 Feed Gap Adjustment Procedure
We also have a video on how to adjust the feed gap of the 6600