Advantec 75
Bill Counters
Advantec 75
Where is the serial number for my unit?
Serial number is a string of numbers and letters unique to your unit located underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Standard maintenance and cleaning of the unit are important and are recommended to prolong the lifespan of the product significantly. Cleaning the unit helps prevent issues that may lead to costly repairs. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
What is a feed gap? How do I adjust it?
Why does my unit jam or not recognize genuine bills?
There are several factors that can cause a Cassida Advantec 75 to jam or not recognize genuine bills: Overly wrinkled, overly creased, overly worn, and vandalized bills; Foreign objects dropped or run through the bill path; Dropping the unit or bumping into the unit during use. A harsh change in temperature, extended period of non-use, improper maintenance or lack of preventative maintenance/cleaning.
What does this error mean?
| Error Code | Cause | Solution |
| CHAIN NOTES |
Chain notes detected. Feed gap too wide (if message displays frequently). |
Two bills stuck together. See Section 4.4 of the Advantec 75 User Manual. Narrow the feed gap. See Section 6.3 of the Advantec 75 User Manual |
| DOUBLE NOTES |
Double notes detected. Feed gap too wide (if message displays frequently). |
Two bills stuck together. See section 4.3 of the Advantec 75 User Manual. Narrow the feed gap. See Section 6.3 of the Advantec 75 User Manual. |
| HALF NOTE |
Half note detected. Counting sensors dirty (if message displays frequently). |
Torn banknote. See Section 4.2 of the Advantec 75 User Manual. Clean counting sensors. See Section 6.2 of the Advantec 75 User Manual. |
|
Please check left counting sensor OR Please check right counting sensor |
Possible debris on counting sensor(s). | Clean counting sensors. See Section 6.2 of the Advantec 75 User Mnaual. |
|
Please check UV sensor OR Please check Speed sensor |
N/A | Contact your local Cassida dealer or factory technical support. |
| Please check stacker sensor | Possible debris on stacker sensor. | Clean stacker sensor. See Section 6.2 of the Advantec 75 User Manual. |
| Please check hopper sensor | Possible debris on hopper sensor. | Clean hopper sensor. See Section 6.2 of the Advantec 75 User Manual. |
| Does not operate after unit is turned on. | N/A | Ensure power cord is plugged in. If issue persists, contact Cassida Technical Support. |
|
Machine fails to detect counterfeit notes. Note: The Cassida Advantec 75 currency counters, like all other counters with the integrated detectors in todays market, cannot guarantee a counted bill to be genuine or counterfeit. There are several reasons a genuine bill may be recognized as counterfeit, or vice versa. Possible reasons include direct sunlight exposure, worn bills, excessively dirty bills or highly advanced counterfeiting techniques used to produce the bill. Seperate equipment may be required to definitely determine whether or not a bill is counterfeit. |
N/A | Ensure counterfeit detection is turned on. Adjust counterfeit detection sensitivity. See Section 5.1 and 5.2 of the Advantec 75 User Manual. |
| Inaccurate Counting |
N/A |
Feed gap is too wide. This may happen when brand new notes are counted, since their thickness differs greatly from used notes. Narrow the feed gap. See Section 6.3 of the Advantec 75 User Manual. Possible dirty counting sensors. See Section 6.2 of the Advantec 75 User Manual If counting non-US currencies, the note density setting may require adjustment. See Section 5.3 of the Advantec 75 User Manual. |
| Bills Jammed | N/A |
Turn off the machine. Remove any jammed bills by turning rollers and wheels manually, if necessary. Foreign objects present in bill stack. Inspect the machine and the bills and remove any foreign objects such as paper clips or rubber bands. Feed gap may require adjustment. See Section 6.3 of the Advantec 75 User Manual |
Does my unit detect counterfeit notes?
The Cassida Advantec75 is designed to detect and flag any suspected counterfeit notes depending on the model of your unit. The base model Advantec75 utilizes Infared Sensors (IR). The UV model utilizes both IR and Ultraviolet (UV) sensors. The UV/MG model utilizes IR, UV and Magnetic (MG) sensors.
What could cause false counterfeit detection?
A detector may flag genuine currency as suspect for several reasons. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features required to verify authenticity may be compromised. For instance, magnetic ink may wear down over time or with heavy use, reducing the magnetic response below detection thresholds. If the Advantec 75 cannot verify the expected features on a note, it will flag the currency as 'SUSPECT.' Additionally, dirty or damaged sensors, incorrect calibration, or operating conditions may lead to false positives. To minimize these errors, avoid direct sunlight and reduce potential interference. If issues persist under normal conditions, please contact Cassida Technical Support for assistance.
Why is my unit counting notes incorrectly?
Improper bill loading is a common cause of miscounting. The Advantec 75 typically displays an error message with instructions to resolve the issue and reload the currency. Another common cause of miscounting is poor maintenance; sensors must be clean and free of debris to function properly. If sensors are obscured, SUSPECT errors may occur. In rare cases, an electromechanical failure may cause all notes to be sensed incorrectly. For frequent, repeatable denomination errors, please contact Cassida Technical Support for repair.
Does this unit process bills in customized amount?
Yes, with BATCH mode you can set a customized amount for bills while counting.
Does this unit keep count of bills added?
Yes, you can toggle on and off ADD mode for counting multiple or seperate batches of bills.
Does this unit recognize note value?
No, the Advantec 75 does not recognize note value automatically, but with ValuCount, you can manually select the denomination you want counted and it will tally the number of bills as well as give the total value amount counted.
What is ValuCount?
ValuCount is a special feature on the Advantec 75 that allows you to calculate the monetary value of a selected denomination. By pressing the "Value" button you can cycle through and select your desired counting denomination.
Does this unit sort bills?
No, the Advantec 75 does not sort bills, it only counts.
Can this unit count a mix stack of bills?
No, the Advantec 75 is a bill counter that can be set to recognize a specific denomination through ValuCount.
How can I reach Cassida customer and technical support?
Please visit contact us to create a support ticket or call 1-888-800-0303.
What information do I need to provide for a support claim?
- Your contact information so we may respond.
- The product serial number – To find your serial number refer to FAQ question, "Where is the serial number for my unit? What does it look like?"
- The subject of your request
- A brief description of the failure that has been encountered
Cleaning Procedure
Regular maintenance and cleaning are essential to prolong the lifespan of any bill counter, including Cassida's Advantec 75. Keeping the unit clean helps prevent issues that could result in costly repairs. Dirty sensors can impact performance, potentially causing errors such as the rejection of genuine bills. To maintain optimal performance, Cassida recommends weekly cleaning of the unit.
For assistance adjusting the feed gap of the Advantec 75 see document below:
Feed Gap Adjustment Procedure
Feed gap adjustment of the unit is always performed before shipment. However, feed gap adjustments may be required periodically. The rubber components in the feeding mechanism will wear over time, causing the feed gap to get enlarged. This can lead to Double Note (DBL), Half Note (HLF), and Chain Note (CHN) Errors.
For assistance adjusting the feed gap of the Advantec 75 see document below: