C300
Coin Counters & Sorters
C300
Where is the serial number for my unit? What does it look like?
Serial number is a string of numbers and letters unique to your unity located on the underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Standard maintenance and cleaning of the unit are important and recommended to significantly prolong the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can affect the overall performance of the Cassida C300, which can lead to a variety of errors such as E1 - E9 and EA codes (please see user manual for code explanations). We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
What does this error mean?
| Error Code | Cause | Corrective Action |
| E1 - E8 | A counting sensor may have collected dust, or is obscured by a foreign object. |
Clean the counting sensor using a Cassida air duster and a CleanPro swab (refer to section 3.1, step 4-6). Inspect coin outlet openings for possible foreign material that may be present (rubber bands, paper, etc.). |
| E9 | Run sensor does not detect rotation of the coin platter. |
Clean the running sensor (refer to section 3.1, step 7-9). If the error persists, contact Cassida Technical Support (refer to section 3.3). |
| EA | Coins present in the hopper when the machine/distribution wheel is turned on or defective coin sensor. |
Press the "START/STOP" button to clear the error. Empty any coins in coin trays back into hopper. Inspect the interior of the machine for possible foreign material that may be preventing the coin platter from rotating (refer to section 3.1, step 10). If the error persists, contact Cassida Technical Support (refer to section 3.3). |
Does This unit keep count of coins added?
Yes, the C300 operates in ADD mode by default. In ADD mode, the coin count is added to the count from the previous batches. To start a new count, press the "C" button. This will reset the coin count size to zero.
Does this unit recognize coin value?
Yes, the C300 can sort coins into bins, or you can sort and wrap coin rolls using the provided coin tubes.
Does the C300 wrap/roll coins?
Yes, the C300 can wrap/roll coins using the provided coin tubes. You can quickly set the preset batch amounts for all coin denominations by simply holding down the "+" button for 3 seconds. You can also use just the coin bins to sort large amounts of coins.
How do I print?
Cassida recommends using the Universal Cash Handling Thermal Printer that comes with all the necessary cables to work with Cassida’s products. With a DB9 cable, connect the printer to the printer port in the back of the C300 (RS232), then press the ‘’PRINT’’ button while on the report screen showing all the counts. If a printer is connected to the machine, a detailed printout of the counting report will be produced.
Why does my unit jam?
Majority of jamming issues with the C300 happen with overloading the hopper. When loading the C300 make sure not to pass the embossed logo in the hopper. If the unit still continues to jam, please contact Cassida Technical Service team for assistance and or next steps.
What does the 1-year warranty cover?
For warranty information, please visit: https://www.cassidausa.com/support
To activate your warranty in the US or Canada, please register your product online by visiting https://www.cassidausa.com/warranty-registration
In other countries, go to https://www.cassidaglobal.com/
In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the C300 User Manual for guidelines.
My unit does not power on.
Please ensure the unit is turned off and the power cord disconnected, then check the fuse at the bottom of the unit and replace it if damaged (F2AL250V). For other issues, please contact Cassida Support through our site and provide information on the issue(s) that you are experiencing.
The paddle drive/motor does not rotate?
Below we have attached a document that can be downloaded or viewed over the web to help you troubleshoot your machine's paddle drive. If the document attached fails to alleviate your machine's issue, please contact Cassida Technical Support and create a support ticket at: https://www.cassidausa.com/support-contact
What do I do if my unit is defective when I receive it?
Please contact Cassida Support through out site and provide information on the issue(s) that you are experiencing.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
• Your contact information
• The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
• The subject of your request
• A brief description of the failure that has been encountered
How do I get my unit repaired?
Contact Cassida Support throughout webpage at: www.CassidaUSA.com/support-contact and create a support ticket.
The customer service representative assigned to your ticket will respond with troubleshooting techniques or arrange for an on-site repair at our facility.
How can I reach Cassida customer and technical support?
Please visit Contact Us to create a support ticket or call 1-888-800-0303.
Cleaning Procedure
Like other coin sorters on the market, standard maintenance and cleaning of the unit are important and recommended to significantly prolong the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can affect the overall performance of the Cassida’s C300, which can lead to a variety of errors such as E1-E9 and EA codes. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
For assistance on how to clean the Cassida C300 see the document below:
Common Misues
Common Misues of C300 lead to problems with the machine. Check this video to not repeat same mistakes.