Instacheck
Counterfeit Detectors
Instacheck
Where is the serial number for my unit?
Serial number is a string of numbers and letters unique to your unit located underside of your unit.
How do I clean and maintain my unit?
How often does my unit need to be cleaned?
Like other detectors on the market, standard maintenance and cleaning of the unit are important and recommended to significantly prolonging the lifespan of the product.
Cleaning the unit helps prevent issues that may lead to a variety of errors like genuine bills being rejected. Cassida suggests performing weekly cleaning on the unit to maintain top performance.
What kind of battery does my unit use?
The Cassida Instacheck can be used with a power supply or can be portable through the use of a battery. The battery for the Instacheck are made specifically for our units and have to be purchased from CassidaUSA.
For more information on how to purchase a battery refer to the question “Where can I get a battery for my unit?”
See battery specifications below:
• 12V
• 5400mAh
• Output Current: 3A (max)
IMPORTANT: Unless you are charging the battery, the unit has to be unplugged when using the battery to avoid damage to the battery.
How do I get a battery for my unit?
The batteries for the Instacheck are made specifically for our units and have to be purchased from Cassida USA.
To purchase a battery open a support ticket here, and our customer service team can further assist you with a battery purchase.
IMPORTANT: Unless you are charging the battery, the unit has to be unplugged when using the battery to avoid damage to the battery.
Does my unit detect counterfeit notes?
The Cassida Instacheck is designed to detect and flag various counterfeit notes. The Instacheck utilizes Ultraviolet (UV), Infrared (IR), and Magnetic (MG) counterfeit detection methods to help keep businesses safe and secure.
Why does my unit reject genuine bills?
What could cause a genuine bill to fail?
A detector may fail a genuine bill for several reasons:
- Bill Condition: Worn, bent, torn, or crumpled bills may compromise anti-counterfeit features.
- Sensor Issues: Dirty or damaged sensors can impede detection.
- Improper Loading: Misaligned or skewed bills can cause failure.
- Calibration Errors: Incorrectly calibrated sensors or adverse conditions can lead to false positives.
To minimize errors, operate the unit away from direct sunlight and reduce interference. For frequent issues, contact Cassida Technical Support.
Does this unit keep count of bills added?
No, this unit is a counterfeit detector. It checks one bill at a time and displays either "PASS" if the bill is genuine, and "FAIL" if the bill is suspect. Run the bill at least 3 times before rejecting the bill as counterfeit.
Does this unit keep count of added value all day or per run?
No, the Instacheck is mainly for checking whether a bill is counterfeit or genuine.
Does this unit recognize note value?
No, the Instacheck is a counterfeit detector that checks one bill at a time. It cannot tell the different denominations of bills.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
• You contact information
• The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
• The subject of your request
• A brief description of the failure that has been encountered.
How do I get my unit repaired?
Contact Cassida Support through our webpage at: Contact Us and create a support ticket. The customer service representative assigned to your ticket will respond with troubleshooting techniques, or arrange for an on-site repair at our facility.
How can I reach Cassida customer and technical support?
Please visit Contact Us to create a support ticket or call 1-888-800-0303.
Cleaning Procedure
Like other detectors on the market, standard maintenance of the unit is important and recommended to significantly prolong the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs.
Dirty sensors can affect the overall performance of the Cassida InstaCheck, which can lead to a variety of errors like genuine bills being rejected. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
Bill Loading
Proper bill loading is key to making sure your Instacheck runs accurately and efficiently during use.