Dirty senor can cause false errors such as Double and Half errors, and may decrease the performance of the Cassida 8800R. It is suggested that the user performs daily maintenance on the unit to maintain top performance. The unit should always be turned off and disconnected from its power cord before cleaning. DO NOT use solvents such as thinner, alcohol, etc. to clean the machine. Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the 8800R will significantly increase its lifetime. For best results, it is recommended to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. When not using the machine for an extended period, cover it with the dust cover (not included with the unit) to prevent dust from settling inside.) All parts of the Cassida 8800R need daily care and cleaning. Pay close attention to the sensors, which are delicate components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine.

For additional asistance with how to clean your 8800R see PDF below

The feed gap is the actual height of the bill feed path and should be tuned to just about the thickness of a single bill. If the feed gap is too wide, the user may experience a high amount of DOUBLE and CHAIN errors which are caused by more than one bill entering the scanning path at one time. If the feed gap is too tight, the unit may not be able to pass bills into the scanning path, or catch on bills and tear them.

For detailed instructions on how to adjust the feed gap of your unit please refer to the link below:

The warranty of this unit covers manufacturing defects and unit-related failures that occur during the normal operation following the specific guideline set forth in the user manual. Cassida is not responsible for errors or failures caused by improper use, mishandling, liquid spills on the unit, foreign object damage, units that have been opened/tampered with, or damage caused by improper maintenance, storage, or transportation.

For warranty information, please visit:

www.CassidaUSA.com/support.html

To activate your warranty in the US or Canada, please register your product online by visiting www.CassidaUSA.com/warranty-registration.html

In other countries, go to www.CassidaGlobal.com

In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the 8800R User Manual for guidelines.

Please contact Cassida Technical Support through our webpage and provide a description of the failure.