Tiger
Bill Counters
Tiger
Where is the serial number for my unit?
Your serial number is a string of numbers and letters unique to your unit located underside of your unit.
How do I clean my unit and how often does it need to be cleaned?
Standard maintenance and cleaning of the unit are important and are recommended to prolong the product's lifespan significantly. Cleaning the unit helps prevent issues that may lead to costly repairs.
To get the best results from Cassida Tiger the following maintenance is recommended on a daily basis:
Clean all the sensors in the machine with a soft brush and a compressed air duster.
When not using your machine for an extended period of time, cover it with a cloth or plastic sheeting to prevent dust from settling inside.
For location of the Tiger's sensors refer to section 5.3 of the Tiger's User Manual that came with your unit.
What does this error mean?
| Error Code | Cause | Solution |
| UU | Suspect bill detected. | Remove the last bill from the stacker and press the "S" button to continue counting. Refer to section 4.1.1 counterfeit detection of the Tiger user manual for more details. |
| MG | Suspect bill detected. | Remove the last bill from the stacker and press the "S" button to continue counting. The suspect bill will not be added to the count. Refer to section 4.2 of the Tiger user manual for more details. |
| dbL | The last counted bill is a double note | Check if the last 2 bills in the stacker. Remove all other bills from the stacker and recount them. Refer to section 4.3 of the Tiger user manual for more details. |
| HLF | A half or torn bill is detected. | Remove the half-bill from the stacker. Remove all other bills from the stacker and recount them. Refer to section 4.3 of the Tiger user manual for more details |
| CHN | More than two notes have passed through at the same time. | Remove all bills from the stacker and recount them. Refer to section 4.4 of the Tiger user manual for more details. |
| ERR A |
1. There are bills in the hopper 2. Hopper sensor may have collected dust. |
1. Remove bills from the hopper, restart the machine and allow the self-check process to complete. 2. Clean the sensor with a can of compressed air or a soft brush. |
|
ERR B1 ERR B2 |
Left counting sensor may have collected dust. Right counting sensor may have collected dust. |
Clean the sensor with a can of compressed air or a soft brush. |
| dd | A non-standard sized bill is detected | Remove the last bill from the stacker and pres the "S" button to continue counting. Refer to section 4.5 of theTiger user manual not size detection for more details. |
| Bills jammed | N/A | Turn off the machine. Remove any jammed bills by lifting the font cover and turning rollers or wheels manually, if necessary. Refer to section 5.3 of the Tiger user manual for a diagram. Look for any foreign objects inside the machine, such as paper clips, rubber bands, etc. Remove any object that is found. Close the front cover, turn the machine on and restart counting. |
| Machine fails to detect counterfeit notes |
1. The UV sensor may have collected dust. 2. Magnetic sensors may need cleaning. |
1. Clean the UV sensor using compressed air or a soft brush. 2. Run a currency cleaning card through the machine to clean the magnetic sensors. |
| Inaccurate counting, recurrent "CHn" or "dbL" errors |
1. If one of these errors occur and brand new bills are counted it may be that the feeding gapis too wide. The machine's gapis set for circulated bills and the feeding gap may need to be narrowed for counting brand new bills. 2. With time, the rubber rollers and rubber mat wear down increasing the feeding gap. Narrow the gap as necessary. |
Narrow the gap slightly by turning the "feeding gap adjustment scew" clockwise (refer to part 1.3 Rear and front view) and try counting again. Repeat the procedure until a suitablegap width is reached. |
Does my unit detect counterfeit notes?
The Cassida Tiger is designed to detect and flag any suspected counterfeit notes. This unit utilizes Ultraviolet (UV), Infrared (IR), and Magnetic (MG) (MG only available on certain model) counterfeit detection methods.
What could cause false counterfeit detection?
detector may flag genuine currency as suspect for several reasons. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features required to verify authenticity may be compromised. For instance, magnetic ink may wear down over time or with heavy use, reducing the magnetic response below detection thresholds. If the Tiger cannot verify the expected features on a note, it will flag the currency as 'SUSPECT.' Additionally, dirty or damaged sensors, incorrect calibration, or operating conditions may lead to false positives. To minimize these errors, avoid direct sunlight and reduce potential interference. If issues persist under normal conditions, please contact Cassida Technical Support for assistance.
Why is my unit counting notes incorrectly?
One of the most common reasons for miscounting is improper bill loading. In most cases the Tiger will display an error message. For description and resolution of the error, please see the Tiger User Manual, or find the previous question that discusses error messages.The second most common reason of miscounting is poor maintenance of the unit. Eash sensor needs to be cleaned and free of any debris to operate correctly. Due to the complexity of the sensing mechanisms, the unit must be able to sense all features which are expected on genuine currency. SUSPECT errors and wrong denomination errors may occur if sensors are obscured.In rare cases, electromechanical failure of the unit will cause all notes to be sensed incorrectly. For frequent, repeatable improper denomination errors, please contact Cassida Technical Support for repair.
Does this unit process bills in customized amount?
Yes, with BATCH mode you can set a customized amount for bills while counting.
Does this unit keep count of bills added?
Yes, you can toggle on and off ADD mode for counting multiple or seperate batches of bills.
Does this unit recognize note value?
No, the Tiger does not recognize note value.
Does this unit sort bills?
No, the Tiger does not sort bills, it only counts.
Can this unit count a mix stack of bills?
No, the Cassida Tiger is a single denomination bill counter.
What information do I need to provide for a support claim?
When providing a support claim, please have the following information ready:
- Your contact information
- The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
- The subject of your request
- A brieif description of the failure that has been encountered.
How can I reach Cassida customer and technical support?
Please visit contact page to create a support ticket or call 1-888-800-0303.
Bill Loading Procedure
It is important to load the hopper correctly, as this will avoid bill jams and ensure the machine’s continued uninterrupted operation.
Refer to the diagram below for hopper loading instructions:
