6600 UV/MG currency counter

A:Your serial number is a string of numbers and letters unique to your unit located underside of your unit.

A:Standard maintenance and cleaning of the unit are important and are recommended to prolong the lifespan of the product significantly. Cleaning the unit helps prevent issues that may lead to costly repairs. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance. Below is a link to the Cassida 6600 Cleaning Procedure PDF, which can also be downloaded:

Cassida 6600 Cleaning Procedure

A:Below is a link to the Cassida 6600 Feed Gap Adjustment Procedure PDF, which can also be downloaded: Cassida 6600 Feed Gap Adjustment Procedure.

Below is also a video of the cleaning procedure:

 

A:There are several factors that can cause a Cassida 6600 to jam or not recognize genuine bills: Overly wrinkled, overly creased, overly worn, and vandalized bills; Foreign objects dropped or run through the bill path; Dropping the unit or bumping into the unit during use A harsh change in Extended temperature period of non-use Improper maintenance or lack of preventative maintenance/cleaning. Below you can find some troubleshooting guides the help you maintain your 6600.

Cassida 6600 Cleaning Procedure

Cassida 6600 Bill Loading Procedure

Cassida 6600 Feed Gap Adjustment Procedure

A:

Error Code	Cause	Solution
UV	Suspect bill detected.	Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.1 of the user manual for more details.
MG	Counterfeit bill detected	Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.1 of the user manual for more details.
Double Note (DBL)	The last counted bill is a double note	Remove the double note from the stacker and recount all other notes in the stacker. Refer to section 4.2 of the user manual for more details.
Chain Note (CHN)	Two or more notes have passed through the unit at the same time.	Remove all bills from the stacker and recount them. Refer to section 4.4 of the user manual for more details.
Half Note (HLF)	A half bill was detected	Remove the half bill from the stacker. Reount all other bills in the stacker. Refer to section 4.3 "Half note detection," for more details
Hopper Sensor (ERR A)	There are bills in the hopper	Remove the bills from the hopper to allow the machine to complete its self-check
	The Hopper sensor may have collected dust	Clean the sensor with a soft brush and compressed air. Refer to section 5.1
Motor Sensor (ERR A)	Issue with the main motor	Turn off the machine. Remove any jammed bills or foreign objects by turning rollers or wheels manually. If the issue persists, contact the technical service center
	Belt is damaged
Stacker Sensor (ERR C)	There are bills in the stacker	Remove bills from the stacker to allow the machine to complete its self-check.
	Stacking sensors may have collected dust	Clean the sensors with compressed air and a soft brush. Refer to section 5.1

A:The Cassida 6600 is designed to detect and flag any suspected counterfeit notes. This unit provides Ultraviolet (UV), and Magnetic (MG) (MG available on certain model).

A:There are a few reasons that a detector may flag genuine currency as suspect. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features needed to verify a bill as genuine may be compromised. For example, the magnetic ink on a note may wear over time or heavy use, reducing the magnetic response to below detection thresholds. If the 6600 cannot verify the correct features expected on a note, the unit will flag that currency as ‘SUSPECT’. If sensors are dirty or damaged, the 6600 will not be able to detect the necessary anti-counterfeit features needed to verify currency as genuine. Another possible reason is that the detection sensors may be incorrectly calibrated, lost reference, or be under operating conditions that cause false positives. In order to reduce these error types, it is advised to operate the unit out of direct sunlight and reduce interference that may cause sensor errors. If this occurs frequently under normal operation, please contact Cassida Technical Support for troubleshooting or service.

A:One of the most common reasons for miscounting is improper bill loading. In most cases the 6600 will display an error message with clear instructions on how to resolve the issue and reload the currency. The second most common reason of miscounting is poor maintenance of the unit. Each sensor needs to be cleaned and free of any debris to operate correctly. Due to the complexity of the sensing mechanisms, the unit must be able to sense all features which are expected on genuine currency. SUSPECT errors may occur if sensors are obscured. In rare cases, electromechanical failure of the unit will cause all notes to be sensed incorrectly. For frequesnt, repeatable improper denomination errors, please contact Cassida Technical Support for repair.

A:Yes, with BATCH mode you can set a customized amount for bills while counting.

A:Yes, you can toggle on and off ADD mode for counting multiple or seperate batches of bills.

A:No, the 6600 does not recognize note value automatically, but with ValuCount, you can manually select the denomination you want counted and it will tally the number of bills as well as give the total value amount counted.

A:ValuCount is a special feature on the 6600 that allows you to calculate the monetary value of a selected denomination. By pressing the "Value" button you can cycle through and select your desired counting denomination.

A:No, the 5520 does not sort bills, it only counts.

A:No, the Cassida 6600 is a bill counter that can be set to recognize a specific denomination through ValuCount. UV Model: Unit that utilizes Ultraviolet (UV), and Infrared (IR) technology to catch suspect counterfeit bills. UV/MG Model: Unit that utilizes Ultraviolet (UV), Infrared (IR), and Magnetic (MG) technology to catch suspect counterfeit bills.

A:For warranty information, please visit: www.CassidaUSA.com/support To activate your warranty in the US or Canada, please register your product online by visiting www.CassidaUSA.com/register In other countries, go towww.CassidaGlobal.com/register In most cases, the malfunction of machine can be resolved by cleaning the unit. Please refer to the question "How do I clean my unit and how often does it need to be cleaned?"

A:When providing a support claim, please have the following information ready:

• You contact information
• The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?)
• The subject of your request
• A brieif description of the failure that has been encountered.

A:Please visit www.CassidaUSA.com/support-contact to create a support ticket or call 1-888-800-0303.